Refund policy
Last Updated: June 20, 2026
At Conscious Consumer, we strive to deliver products that meet the highest standards of quality and care. If something isn't right, we're here to help. Please read our Cancellation, Returns & Refund Policy carefully before placing your order.
Cancellation Policy
Orders may be cancelled only before they are dispatched from our warehouse. Once an order has been dispatched, it cannot be cancelled.
To request a cancellation, please contact us as soon as possible through:
📧 we.care@consciousconsumer.in
📞 +91 7996753453
(Or WhatsApp us on the above number.)
If your cancellation request is approved before dispatch, the refund will be processed to the original mode of payment within 5–7 business days.
Return Eligibility
We accept returns only under the following circumstances:
- You received a damaged, leaking or defective product.
- You received an incorrect product.
- The product was damaged during transit.
- The product has crossed its expiry date upon delivery.
- The product has a verified manufacturing defect.
- You were charged twice for the same order.
- We are unable to fulfil your order due to stock unavailability.
- Your shipping address is outside our serviceable area.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be returned with its original packaging, labels and invoice.
- Not be tampered with or intentionally damaged.
Non-Returnable Products
For hygiene and food safety reasons, we do not accept returns or exchanges for:
- Opened or used food products.
- Opened or used household cleaners.
- Opened personal care products.
- Products damaged due to misuse or improper storage.
- Products returned without original packaging.
- Products returned beyond the eligible return period.
Reporting Damaged or Incorrect Products
If you receive a damaged, leaking, defective or incorrect product, please notify us within 48 hours of delivery.
To help us process your request quickly, please share:
- Your Order Number
- Photographs of the outer shipping package
- Photographs of the product received
- A brief description of the issue
Once verified, we will arrange a replacement or refund, as applicable.
Replacement Policy
Eligible replacement requests will be processed after verification.
Approved replacement orders will generally be dispatched within 3–5 business days, subject to product availability.
If the requested replacement product is unavailable, a full refund will be processed instead.
Refund Policy
Refunds may be issued under the following circumstances:
- Approved order cancellations before dispatch.
- Approved return requests.
- Duplicate payments.
- Out-of-stock products.
- Non-serviceable delivery locations.
- Verified damaged, defective or incorrect products.
Refunds will be processed as follows:
Prepaid Orders
Refunds will be credited to the original payment method within 5–7 business days after approval.
Cash on Delivery (COD) Orders
Refunds will be transferred to the bank account provided by the customer within 7–10 business days after verification and approval.
Please note that banks and payment providers may take additional time to reflect the refund in your account.
Return Shipping
If the return is due to our error, including damaged, defective or incorrect products, Conscious Consumer will arrange for the return pickup wherever available at no additional cost.
Where pickup service is unavailable, customers may be requested to self-ship the product. Reasonable shipping charges will be reimbursed upon verification and submission of valid proof of shipping.
Our Right to Decline Returns
To protect against misuse, Conscious Consumer reserves the right to decline any return or refund request if:
- The return does not meet the conditions of this policy.
- The product has been used, tampered with or intentionally damaged.
- The request is found to be fraudulent or abusive.
Need Help?
If you have any questions regarding your order, returns or refunds, we're always happy to help (details stated at the bottom of the page)