Privacy policy
Last Updated: June 20, 2026
At Conscious Consumer, transparency is at the heart of everything we do. Just as we believe you deserve to know what's inside the products you bring home, we believe you deserve to know how your personal information is collected, used and protected.
We are committed to respecting your privacy and handling your personal information responsibly, securely and transparently. This Privacy Policy explains how NB Conscious Consumer Private Limited ("Conscious Consumer", "we", "our" or "us") collects, uses, stores, shares and protects your personal information when you visit our website, purchase our products or interact with our services.
Our website is powered by Shopify, which enables us to provide our products and services. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Our Privacy Promise
We believe privacy should be as transparent as our products.
We commit to:
• Collecting only the information necessary to serve you.
• Never selling your personal information.
• Protecting your information using industry-standard security practices.
• Being transparent about how your information is collected and used.
• Giving you control over your communication preferences whenever possible.
Personal Information We Collect
Depending on how you interact with our Services, we may collect:
Contact Information
- Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
Payment Information
Payments are processed securely through trusted third-party payment providers.
We do not store your complete debit or credit card details on our servers.
Payment providers may collect:
- Card Information
- UPI Details
- Transaction References
- Payment Confirmations
Account Information
- Username
- Password
- Saved Preferences
- Wishlist
- Account Settings
Transaction Information
- Orders
- Returns
- Exchanges
- Cart Activity
- Purchase History
Communications
Information you voluntarily provide when:
- Contacting Customer Support
- Writing Reviews
- Emailing Us
- Using WhatsApp Support
- Filling Contact Forms
Device & Usage Information
We automatically collect certain information including:
- Browser
- Device Type
- IP Address
- Cookies
- Pages Visited
- Time Spent
- Click Behaviour
- Referral Sources
How We Collect Information
We collect information:
- Directly from you
- Automatically through cookies and similar technologies
- Through Shopify
- Through payment partners
- Through logistics partners
- Through marketing and analytics partners
- Through social media integrations (where applicable)
Why We Collect Your Information
We collect only the information reasonably necessary to:
- Process and deliver your orders
- Manage your account
- Process payments
- Arrange shipping
- Provide customer support
- Process returns and refunds
- Improve your shopping experience
- Recommend relevant products
- Prevent fraud
- Maintain website security
- Comply with applicable legal obligations
Marketing Communications
With your consent, we may send:
- Email newsletters
- Product launches
- Educational content
- Promotional offers
- WhatsApp updates
- SMS notifications
You may unsubscribe from promotional communications at any time.
Order confirmations, invoices, shipping updates and other transactional communications will continue to be sent where necessary.
Cookies
We use cookies and similar technologies to improve your experience.
Cookies help us:
- Keep you signed in
- Remember your shopping cart
- Save your preferences
- Measure website performance
- Improve website functionality
- Deliver relevant advertising
You may disable cookies through your browser settings, although some features of the website may no longer function properly.
Sharing Your Information
We never sell your personal information.
We may share information only where necessary with trusted service providers including:
- Shopify
- Payment Gateways
- Shipping Partners
- Analytics Providers
- Marketing Service Providers
- Cloud Hosting Providers
- Customer Support Platforms
These providers process information only to perform services on our behalf or as permitted by applicable law.
We may also disclose information where required by law or to protect our legal rights.
Shopify
Our store is hosted on Shopify.
Shopify processes certain personal information to provide secure ecommerce services including payment processing, fraud prevention, analytics and website functionality.
You can learn more by visiting Shopify's Privacy Policy.
Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from individuals below the applicable age of majority without appropriate consent.
If you believe a child has provided us with personal information, please contact us so that we can remove it.
Data Security
We use reasonable administrative, technical and physical safeguards to protect your information.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
After that period, information is securely deleted or anonymised wherever reasonably practicable.
Your Rights
Subject to applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy laws, you may have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Withdraw consent where applicable
- Opt out of marketing communications
- Request a copy of your information where legally applicable
To exercise these rights, please contact us using the details below.
International Data Transfers
Some of our service providers may process information outside India.
Where required, appropriate safeguards are implemented to protect your personal information in accordance with applicable laws.
Updates to this Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page together with the updated effective date.
Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us at: (details stated at the bottom of the page)